Your Privacy, Protected

Information We Collect

Personal Information

We collect information you provide directly, including: name, email address, phone number, date of birth, PAN card details, Aadhaar information (for KYC compliance), bank account details (for transactions), employment information, income details, property preferences, search history, and communication records.

Property Information

When listing properties, we collect: property address and location coordinates, ownership documents, property photos and videos, floor plans, amenities and features, pricing information, legal clearance certificates, and property history records.

Technical Information

We automatically collect: IP address, device information, browser type and version, operating system, referring URLs, pages visited, time spent on pages, click-through data, location data (with permission), cookies and similar technologies, and app usage analytics.

Financial Information

For transactions and loan processing: bank account details, credit score information, loan application data, payment history, transaction records, and financial statements (when voluntarily provided for loan applications).

How We Use Your Information

Service Provision

To provide and improve our Services: property matching and recommendations, facilitating property viewings and transactions, processing payments and commissions, providing customer support, maintaining and improving platform functionality, and personalizing your experience.

Communication and Marketing

To communicate with you: sending property alerts and matches, transaction updates and notifications, promotional offers and market insights, customer service communications, legal notices and policy updates, and newsletters (with your consent).

Legal and Security

For legal compliance and security: identity verification and KYC compliance, fraud prevention and detection, compliance with legal obligations, protecting our rights and interests, resolving disputes, and maintaining platform security and integrity.

Analytics and Improvement

To analyze and improve our Services: understanding user behavior and preferences, improving search algorithms and matching, developing new features and services, conducting market research, and generating anonymized analytics and reports.

Information Sharing

Property Listings

When you list a property, certain information will be publicly visible to help potential buyers or renters find and evaluate properties. This includes property details, photos, and contact information you choose to share.

Service Providers

We may share information with trusted third-party service providers who help us operate our platform, such as payment processors, verification services, and technology partners. These providers are bound by confidentiality agreements and may only use your information to provide services to us.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others. This includes cooperating with law enforcement and regulatory authorities when legally required.

Data Security

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and employee training.

Data Encryption

We use industry-standard encryption to protect sensitive information during transmission and storage. All payment information is processed through PCI-compliant payment gateways.

Access Controls

We limit access to personal information to employees and contractors who need it to perform their job functions. All personnel with access to personal data are bound by confidentiality agreements.

Your Rights Under DPDP Act 2023

Right to Information

You have the right to obtain confirmation of whether we are processing your personal data and to access such data along with information about the processing.

Right to Correction and Erasure

You have the right to correct inaccurate or misleading personal data and to request erasure of personal data where it is no longer necessary for the purposes for which it was collected.

Right to Grievance Redressal

You have the right to file a complaint with our Grievance Officer or the Data Protection Board regarding the processing of your personal data.

Right to Nominate

You have the right to nominate another person who may exercise your rights in the event of your death or incapacity.

Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Specific retention periods include:

• Account information: 7 years after account closure
• Transaction records: 10 years as required by law
• Marketing communications data: Until you unsubscribe or 3 years of inactivity
• KYC documents: As required by applicable regulations

You can request deletion of your personal data at any time, subject to legal and regulatory requirements. We will delete or anonymize your data within 30 days of a valid deletion request.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Types of cookies we use include:

• Essential Cookies: Required for basic platform functionality and security
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days. For urgent privacy concerns, please mark your email as "Urgent Privacy Matter."